I have trouble with turning on lap top, and with usb ports

[apoh]

I performed diagnostics with F2 option
http://pastebin.com/UvAPYTac - SystemDiagsCeeHistory.txt
http://pastebin.com/8Q8fPfB3 - SystemDiags.txt

I can't normaly start laptop, only if I plug in usb external battery source from mobile phone. I don't understand why works, but for now that is the only way to turn on my lap top.

[WAWood · Accepted solution]

apoh

Hello;

Allow me to welcome you to the HP forums!

Sorry, but you misunderstand the purpose of this forum.  This is just a community self-help forum staffed by volunteers.

This is not HP Technical Support and we have no facilities for diagnosing bug reports or logs here.

For support like this, you need to contact HP Customer Support -- to have them put you in touch with HP Techincal Support.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

Good Luck