IR camera not working!!!!!!!

[dany123PT]

Okay, yesterday i bought my new fantastic HP envey x360 convertible tablet which i setup with the GoogleHello function with my face and the IR cameras where working, after updating the system for teh most recent microsoft i have come to find that that doesnt work anyome it says that the camera cant be opened but the normal camera can only the IR doesnt work help.

[Dvortex]

Hello, @dany123PT – Greetings!

Thanks for accessing the HP Support Forums for extra support! It is a great platform to get help from the community, get suggestions and find what has worked for others!

I see that you are experiencing issues with the face recognition software with your Envy x360. I will do my best to assist you with this issue 🙂

I would recommend the steps mentioned below to try and fix this issue:

Solution 1 – Turn off Fast Startup;

• Type "power options" in the Search box, and open Power Options.
• Select "Choose what the power buttons do".
• Click on "Change settings that are currently unavailable".
• Uncheck the checkbox next to "Fast Startup".
   

Solution 2 – Reinstall Windows Hello drivers:

• Go to Search, type device manager, and open Device Manager.
• Find your Windows Hello driver, right-click on it, and select Remove driver software….
• Restart your computer.
• One the next startup, Windows 10 should automatically detect Windows Hello, and install the latest driver for it.
• Once Windows 10 installs the driver again, try running Windows Hello to see if the issue is resolved.
   

Solution 3 – Run Windows 10 Troubleshooter:

• Go to Search, type troubleshooting, and open Troubleshooting.
• Go to Hardware & sound section of the troubleshooter.
• Now, click on Hardware & devices.
• The troubleshooter will start, so wait for the process to finish, and follow further on-screen instructions.
• If the troubleshooter found a problem with Windows Hello, it will automatically fix it.
• Restart your computer.
   

Let me know how that goes. Thank you!

Cheers 🙂
 

Please click "Accepted As Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon"  below!

[marioch99]

hi i have same problem as he my laptop is  hp envy x360 convertible 15-bp1xx  

 it was working after i dont know what happen but i follow you instruction but in second one i cant find hello windows on device manager pleas help me out  thanks you 

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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