Is my Laptop RAM Upgradable?

[JonDamon]

Hello,

I have a HP ENVY x360 m6 Convertible. Currently I have 12 GB of RAM installed. I read the manual but it says non-accessible/non-upgradable in the memory module section. So can I upgrade my RAM and what is the upgradable limit? I want to upgrade it to 32 GB at least.

[Paul_Tikkanen · Accepted solution]

Yes, you can upgrade the memory.

The non-accessible/non-upgradable statement refers to customers doing the upgrades themselves.

As you can see from your screenshot HP only supports the notebook for 2 x 8 GB of memory.

You can run this command to see if you can install 2 x 16 GB of memory:

1. In the search box, search for cmd and click Run as administrator.

This will open the command prompt.

2. After the command prompt is opened, type wmic memphysical get maxcapacityEx and press the enter key.

There, it will show the maximum RAM capacity your PC's motherboard can support.

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

[JonDamon]

Thank you, I was able to find the limit to be 32 GB.

With regards to the upgrade, where can I buy the RAM components to install? And should I get it upgraded myself or have a HP professional do it? 

[Paul_Tikkanen]

You're very welcome.

This would be the 32 GB memory kit I recommend:

Crucial 32GB Kit (2x16GB) DDR4-2400 SODIMM | CT2K16G4SFD824A | Crucial.com

As far as what you should do regarding actually performing the upgrade, I would not be able to answer that question.

I recommend you carefully read the applicable sections of chapters 4 and 5 of the service manual and decide whether you feel comfortable with upgrading the memory, or taking the notebook and memory chips to your local PC repair shop and having them do it for you.

No doubt if you can do the work yourself, it should save you some money.

I believe this service video may be relevant to your notebook:

I think that would be the hardest part of the project. 

Installing the memory itself is easy.

Replace the Base Enclosure | HP ENVY x360 m6 Convertible PC | HP Support (youtube.com)