Is the email below a genuine HP recall or a spoof

[SJandSue]

Can you please advise if this a Genuine email about replacing a battery or a spoof as it asks you to download software to check your battery.

Subject: IMPORTANT PRODUCT SAFETY INFORMATION – PLEASE READ Reply-To: "HP Message Receipt" <reply-fec013757d6d047f-684_HTML-384456269-1339402-42@americas.links.hp.com>

 web view

Important Safety Announcement

HP Notebook Computer Battery Safety Recall and Replacement Program

You are receiving this notice because HP has announced, in cooperation with various government regulatory agencies, a worldwide voluntary safety recall and replacement program for certain notebook computer batteries. The affected batteries were shipped with specific HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers sold worldwide from March 2013 through August 2015, and/or were purchased as accessories or spares, or provided as replacements through Support. These batteries have the potential to overheat, posing a fire and burn hazard to customers. Because affected batteries pose a fire and burn hazard, it is extremely important to check whether your battery is affected. HP's primary concern is for your safety. Please go immediately to the HP Battery Recall website at: hp.com/go/batteryprogram2016 to check if your battery is affected by this recall program. If the validation process indicates that your battery is affected, cease use of the battery immediately and remove it from the notebook. HP will provide a replacement battery for each verified, affected battery, at no cost to you. You may continue to use your notebook without the battery installed by connecting the notebook to external power. Note: The validation process may show that your battery is not affected by this recall program, in which case you may continue to use the battery in your possession, and a replacement is not necessary. We apologise for any inconvenience that this may have caused you. Sincerely, HP Inc.

This Urgent Support Notification was sent to ========  because you registered with HP or Compaq as a product owner and this message is critical to your product ownership. This is a one-time communication. HP prides itself in being customer focused, quality driven and a company that customers can trust and count on, and we apologize for any inconvenience. HP is committed to protecting your Privacy. For more information, visit our Privacy Statement. Please do not reply to this email as this mailbox is not monitored. © 2016 HP Development Company, L.P. All rights reserved. The information contained herein is subject to change without notice. This document is provided for informational purposes only. Information provided in this document is provided as is without warranty of any kind, either expressed or implied.

[Karthik · Accepted solution]

Yes, its a notification to validate if the part you are using is under recall.

If you are not comfortable inusing the exe application, you could use the Manual Varification. You do not need to reply to the email.

https://h30686.www3.hp.com/?lang=en-US