KEYBOARD MALFUNCTION

[Cjoe90]

My keyboard is malfunctioning. The windows key on the keyboard keeps activating itself, making it almost impossible for me to type. As any key I touch responds as a special function. I need urgent assistance, cos I have targets to meet. Thank you

[Echo_Lake]

@Cjoe90

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• Have you tried any troubleshooting steps?
• Did you make any changes on the settings of your PC prior to the issue?
• When was the last time it worked fine?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Cjoe90]

Thanks for reaching out. Actually I did some system update from HP Office Assistant, like BIOS, Mouse sensor, graphics and other update or upgrade as the case may be but after those update everything was fine until like a week or two.

I tried your suggestion, which could be a possible solution but each time I press the F10 button on booting, It leads me to a HP system information screen. containing informations like model, product, serial numbers and many other info and finally it has the Press ESC to continue option and when I did that, it takes me right to the usual desktop  screen.

I'm seriously considering a replacement of the keyboard.

[Echo_Lake]

@Cjoe90

Thank you for posting back. 

Let's try this:

1. Download the latest version of HP PC Hardware Diagnostics.

2. In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

   

3. Click Component Tests, click Input Devices, and then select the Keyboard Test.

   

4. Click Run once to begin the test.

   The test ends when you complete the tasks or after 3 minutes.

For more information about using the HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for Hardware Failures.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.