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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Keyboard not working some apps/programs

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03-18-2017 10:53 PM
Ok so I have had this problem for a few months and I've tried on and off to troubleshoot it but found no resolution (it's difficult to refine into a search term).
Basically, some programs and tools just don't register my typing, while others do (evidently since I'm typing this).
Places I can't type:
Search/start menu
Any windows search tools (e.g. in file explorer, Store and control panel)
the Sticky notes app thing
Diarium
Places I can type:
Google chrome/IE/Edge
Microsoft Office suite
All drivers are registering as up to date and are not displaying any issues. I'm not getting any error messages no matter where I look, it's just as if I'm not typing when I click into the fields. They show a cursor though like I should be able to type and there is no indication that it's 'busy'.
Apologies - I'm by no stretch a tech genius, but I have done my best and been on boards and it's really frustrating.
Solved! Go to Solution.
Accepted Solutions
03-20-2017 08:36 AM
Hi @EMxF
Thank you for posting back.
I appreciate your time and efforts.
Follow below steps and check if it helps.
-
Press Windows + X keys on the keyboard, select Command prompt (admin).
-
Enter the below commands one by one and hit Enter key.
PowerShell -ExecutionPolicy Unrestricted
-
It will open the PowerShell window.
-
Now enter the below command and hit Enter key.
Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like "*SystemApps*"} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
If the issue still persist, follow the below method.
- Open the Task manager. Here’s a tip: Press CTRL+Shift+ESC.
- Click File > Run New Task
- Make sure you have a check mark beside “Create this task with administrative privileges”
- Type Powershell
- Type the following in the Powershell prompt:
$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest
- Close the Powershell window
- Reboot the computer and check if it helps.
Let me know how it goes. Awaiting your reply!
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.
Good day! Take care 🙂
Cheers!
The_Fossette
I am an HP Employee
03-19-2017 02:57 PM
Hi @EMxF
Welcome to the HP Forums!
Thank you for posting your query in this forum, it's a great place to find answers.
I reviewed your post and I understand that the keyboard is not working for windows apps.
I’d love to help!
Follow the steps in the below article to download and install the drivers for your printer.
- Press Win + R (to open Run )
- copy paste and press enter to run this program. "C:\Windows\system32\ctfmon.exe". it brings back the language bar and test the keyboard.
Let me know how it goes and you have a great day!
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care.
Cheers!
The_Fossette
I am an HP Employee
03-20-2017 08:36 AM
Hi @EMxF
Thank you for posting back.
I appreciate your time and efforts.
Follow below steps and check if it helps.
-
Press Windows + X keys on the keyboard, select Command prompt (admin).
-
Enter the below commands one by one and hit Enter key.
PowerShell -ExecutionPolicy Unrestricted
-
It will open the PowerShell window.
-
Now enter the below command and hit Enter key.
Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like "*SystemApps*"} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
If the issue still persist, follow the below method.
- Open the Task manager. Here’s a tip: Press CTRL+Shift+ESC.
- Click File > Run New Task
- Make sure you have a check mark beside “Create this task with administrative privileges”
- Type Powershell
- Type the following in the Powershell prompt:
$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest
- Close the Powershell window
- Reboot the computer and check if it helps.
Let me know how it goes. Awaiting your reply!
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.
Good day! Take care 🙂
Cheers!
The_Fossette
I am an HP Employee
03-21-2017 08:34 AM
Hi @EMxF
Thank you for posting back.
Perfect, I am really glad to hear that!
If any other questions arise, please feel free to write back to me.
Good day! Take care 🙂
Cheers!
The_Fossette
I am an HP Employee