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‎07-11-2016 04:51 PM

HP Recommended
Product: G42-461TU
Operating System: Microsoft Windows 10 (32-bit)

Hello All,

 

I am using HP G42-461TU Notebook.I have a problem with my laptop. It often gets hang when the load in increased. As soon as when the charger is plugged in, it is working fine. But when the charger is disconnected, it again gets hang. I thought it could be due to memory issue and I have added extra 2 GB DDR3 RAM too (totally 4 GB now), But the problem persists. Now I am using windows 10 OS, but i faced this problem with windows 7 also. Can someone please help me to diagnose the issue with my laptop? Thanks in advance! 

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-12-2016 08:04 AM

HP Recommended

Hi @Dinesh_R,

 

Welcome to HP Forums! I have read your post and wanted to help.

 

I understand that your laptop hangs when the charger is not connected. You can start with this document: HP PCs - Computer Is Slow (Windows 10)

 

Let me know if it helps the problem.

 

If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:
 

Regards,

 

 

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!

View solution in original post

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1 REPLY 1

‎07-12-2016 08:04 AM

HP Recommended

Hi @Dinesh_R,

 

Welcome to HP Forums! I have read your post and wanted to help.

 

I understand that your laptop hangs when the charger is not connected. You can start with this document: HP PCs - Computer Is Slow (Windows 10)

 

Let me know if it helps the problem.

 

If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:
 

Regards,

 

 

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
Was this reply helpful? Yes No
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