• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
G42-461TU
Microsoft Windows 10 (32-bit)

Hello All,

 

I am using HP G42-461TU Notebook.I have a problem with my laptop. It often gets hang when the load in increased. As soon as when the charger is plugged in, it is working fine. But when the charger is disconnected, it again gets hang. I thought it could be due to memory issue and I have added extra 2 GB DDR3 RAM too (totally 4 GB now), But the problem persists. Now I am using windows 10 OS, but i faced this problem with windows 7 also. Can someone please help me to diagnose the issue with my laptop? Thanks in advance! 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Dinesh_R,

 

Welcome to HP Forums! I have read your post and wanted to help.

 

I understand that your laptop hangs when the charger is not connected. You can start with this document: HP PCs - Computer Is Slow (Windows 10)

 

Let me know if it helps the problem.

 

If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:
 

Regards,

 

 

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!

View solution in original post

1 REPLY 1
HP Recommended

Hi @Dinesh_R,

 

Welcome to HP Forums! I have read your post and wanted to help.

 

I understand that your laptop hangs when the charger is not connected. You can start with this document: HP PCs - Computer Is Slow (Windows 10)

 

Let me know if it helps the problem.

 

If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:
 

Regards,

 

 

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.