Laptop shuts off when I pick it up and now won't turn on when I press the power. Charging light come

[Vang1792]

Laptop shuts off when I pick it up and now won't turn on when I press the power. Charging light comes on when plugged in but starts blinking on and off when I press power. I want to ship it to HP for repair. How do I do that? The website isn't exactly clear about how to do so. Step by step process please?

[mdklassen]

While reading this message, scroll-down to the bottom-left, to see "Contact HP":

Start "clicking" to get in contact with HP Support, and eventually to obtain an 'RMA' ("Return Materials Authorization") and instructions on how/where to ship your computer to HP.  The RMA number becomes a "tracking-number" that you can use to identify the progress on repairing your system.

[Vang1792]

What do you mean by "clicking"? All I am ever taken to is the online forum. This website get more and more confusing because it always takes me to the same page. 

[mdklassen]

Use your mouse to move the on-screen mouse-pointer (that "arrow-head") to point directly at the text "Contact HP" towards the bottom of the window -- don't point it at the picture that I pasted into my previous reply -- that was only a picture of what appears in the bottom-left of the window.

After moving the mouse-pointer, that "arrow-head" will change to a "gloved-hand-with-one-finger-sticking out".

Push down on the left mouse-button on your mouse and release the button -- that is one "click".

It will take you to this web-page:  http://www8.hp.com/us/en/contact-hp/contact.html

Continue from there.

[Vang1792]

I'm sorry I wasn't clear. I understand what "clicking" is. What I meant was is there a step by step to where I should click? I click on that link, I click on Support>Home... then what? I need a step by step process of how to obtain an RMA. Thanks.

[mdklassen]

On the page: http://www8.hp.com/us/en/contact-hp/contact.html

click on the white "question-mark" that has a blue background,

to get to the page:  http://www8.hp.com/us/en/contact-hp/support.html

[mdklassen · Accepted solution]

I have read through:

   http://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Here-is-my-story-Challenge/m-p/5971312

If that model of computer is the same as you are writing about in this thread, then you already have the answer: HP no longer can provide a replacement motherboard for your computer, even after you raise an RMA.

I think that replacing the motherboard would have been the only solution, unless you can find  and hire a "board-level" electronics technician that can trace the circuitry, to trouble-shoot the cause of that formerly-intermittent, but now ongoing fault with your motherboard.  His time is expensive, and there is no guarantee of success.

I think that such investment is not wise -- instead, buy a new computer.

List your current computer as "selling for parts" on eBay, to see if somebody else wants any of the parts, such as the display-screen, the hinges, the frame around the screen, the keyboard, the trackpad, the DVD drive, or the bottom casing or access-panel covers.

[Vang1792]

Thank you. That has probably been the clearest suggestion anyone has given me. I will consider my costs.