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‎05-09-2024 03:40 AM

HP Recommended
Product: HP ENVY x360 - 15-bp131tx

Hello,

The left hinge on my HP Envy laptop has broken, causing the left corner to crack and bulge. The laptop hasn't been dropped or mishandled. Whenever I open or close the laptop, the hinge shifts and separates the lower case from the upper case. Additionally, screws from the lower case are falling off, making it difficult to properly open and close the laptop. Unfortunately, the warranty for this laptop has expired. I would greatly appreciate any assistance you can provide.

Thank you in advance.

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1 REPLY 1

‎05-10-2024 12:47 PM

HP Recommended

 

Hi @MadisonCond, 

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your Left Hinge Broken Causing Screen to Bulge. Not to worry I will help you to get a resolution to resolve the issue.

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support

Take care and have a good day.
Gaya1239 – HP Support.
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