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HP Recommended

My HP 14 df0018wm is not snapping the A key right back in place. I just used a branch or a stick to remove the A key for dust so i couldnt type properly, and when i cleaned the dust. the key wont get back in! This laptop is used for almost 2 years now, 

2 REPLIES 2
HP Recommended

Unlike some gaming desktop keyboards, the keys on the laptops are not designed to be removed without breaking them or the mount.  The key is not replaceable.  You have to replace the entire keyboard, and since you removed the key, this is considered "accidental damage" and is not covered by the warranty.

 

You have to find a local laptop repair shop to order the part and replace the keyboar d.  HP does not do this kind of repair work.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

There is no damage in the keycap and the retainer clips. Both are fine but it DOSEN'T go right back in place, or it could be maybe the retainer clips might be unseated. Also i'll just reseat the clips or reassemble the key. Hope this wont make replacing the entire keyboard. 

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