My Laptop webcam is not working

[SaiVinay]

My laptop webcam is not working its showing "No Devices Attached" after reinstalling my windows .

1. Camera not listed in device manager I checked with hidden devices and tried to add legacy  hardware but of no use.
2. Tried to reset camera app but still I am not able to access camera
3. I didn't find any Camera Switch in Laptop to turn on and off camera.
4. I am not able to find web cam driver software for my laptop model (HP Laptop 15q-bu1xx)

Please provide me the solution.

Thanks.

[Riddle_Decipher]

@SaiVinay To check if any of Windows apps are damaged, run Windows App Troubleshooter. Click on this link and follow the on-screen instructions.

1. Press Ctrl + Shift + Esc or right-click empty space on the toolbar.
2. Open Task Manager and go to the Processes tab.
3. Carefully analyze what programs are currently running in the background of the system.
4. If you found an app that uses Camera, for example, Skype running in the background, click it, and select “End Task.”

To repair damaged system, you have to purchase the licensed version of Reimage.

If the issue persists, 

Perform the reset on the camera

1. Click Windows key + I to open Settings.
2. Select App and Features.
3. Locate Camera and click it.
4. Select Advanced options and then Reset.
5. Reboot the PC.

Perform a clean boot: (no data loss)

1. Click Windows key and type msconfig.
2. Click System Configuration and open Services tab.
3. Mark Hide all Microsoft services box and select Disable all.
4. Open Startup tab and click Open Task Manager.
5. Click on each startup item and select Disable.
6. Close Task Manager and click OK on the System Configuration window.
7. Reboot the system.

If Clean Boot helped you fix the issue, we recommend you to enable apps one by one. After each enabled app, check if the Camera is working.

This way, you will isolate the problematic application.

.

Update webcam drivers

1. Right-click on Windows key and select Device Manager.
2. Expand Imaging devices and right-click on your system webcam entry.
3. Select the Update Driver Software option.
4. Then click on Browse my computer for software driver option.
5. Select Let me pick from a list of device drivers on my computer option.
6. If not checked, check the Show compatible hardware option.
7. Select USB Video Device and click Next.
8. The system will automatically update/install the driver. Once done, close Device Manager.
9. Reboot the system.

Check privacy settings

1. Press Windows key + I to open Settings.
2. Go to the Privacy category and select the Camera option.
3. Make sure that the Let apps use my camera option is turned on.

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.