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‎05-08-2024 02:43 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-d1 (53F54AV)
Operating System: Microsoft Windows 11

My laptop will only charge when turned off. The laptop is new and the battery diagnostic states battery is OK. The AC Adaptor test failed with a message that I nee to talk to HP Customer support. I called a few days ago, a 41 minute called that was cut off when transferring to "someone who can help you"

HP does not have an email address for support. Options are poor - either phone (and I know what happened there) or use an app on a mobile - an app that i don't have or intend to install as the privacy and security history of this app is poor.

Anyone have an email for hp support? This would be very much appreciated

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1 REPLY 1

‎05-08-2024 03:19 AM

HP Recommended

@foogee 

 

In Australia, you can use Whatsapp from the following link (under Home Customers):

 

                 https://www.hp.com/au-en/shop/contact-us

 

Regards.

BH
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