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- My spectre x2 doesn't turn on at all. What can I do?

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09-21-2016 11:00 AM
Solved! Go to Solution.
Accepted Solutions
09-21-2016 11:15 AM
Hello Anitamira,
-Could you please try removing the battery and the charger and Holding the power button for about a minute.
-Then connect once again the battery and the charger and try to turn on the computer.
-If that does not work, please try only with the charger and remove the battery to see if there is a problem with the battery.
-Also check if when the computer turns on shows leds on the bloq mayusc button.
Please let me know if you have any question.
regards
09-21-2016 11:15 AM
Hello Anitamira,
-Could you please try removing the battery and the charger and Holding the power button for about a minute.
-Then connect once again the battery and the charger and try to turn on the computer.
-If that does not work, please try only with the charger and remove the battery to see if there is a problem with the battery.
-Also check if when the computer turns on shows leds on the bloq mayusc button.
Please let me know if you have any question.
regards
09-21-2016 11:19 AM
Hello,
Im sorry to hear your having this power up issue with your spectre x2
I was able to find the following link to hopefully resolve the power up situation .It also contains several links to additonal options you can use to troubleshoot.
I hope this works for you
Have a good day
Regards,
Jmartinezv
09-21-2016 11:28 AM
Hi Anitamira,
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!
The following link may help you to fix your problem.
http://support.hp.com/us-en/product/HP-Spectre-12-a000-x2-Detachable-PC/8499276/model/9061111
Thanks.
09-21-2016 12:24 PM