• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎06-12-2016 06:24 PM - edited ‎06-14-2016 09:07 AM

HP Recommended
Product: hp pavilion touchsmart 14 slee
Operating System: Microsoft Windows 7 (64-bit)

I downgraded this laptop to windows 7 from windows 8 for a friend, but now I can't seem to get the network card to work. I have no internet access on the laptop, wired or wireless, so its hard to test out drivers. I have a flash drive though.

 

pulled the hardware IDs from the device manager for the network adapter and got these

 

PCI\VEN_168C&DEV_0032&SUBSYS_1838103C&REV_01
PCI\VEN_168C&DEV_0032&SUBSYS_1838103C
PCI\VEN_168C&DEV_0032&CC_028000
PCI\VEN_168C&DEV_0032&CC_0280

 

Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-12-2016 07:52 PM

HP Recommended

Hi:

 

See if this driver works...

 

This package contains the driver installation package for the Qualcomm Atheros QCA9000 Series wireless LAN Controller in the supported notebook models running a supported operating system. 

 

ftp://ftp.hp.com/pub/softpaq/sp70501-71000/sp70859.exe

 

 

 

 

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎06-12-2016 07:52 PM

HP Recommended

Hi:

 

See if this driver works...

 

This package contains the driver installation package for the Qualcomm Atheros QCA9000 Series wireless LAN Controller in the supported notebook models running a supported operating system. 

 

ftp://ftp.hp.com/pub/softpaq/sp70501-71000/sp70859.exe

 

 

 

 

Was this reply helpful? Yes No

‎06-14-2016 09:06 AM

HP Recommended

That worked like a charm, Thank you very much!

I have a few more missing drivers, do you think you could assist with those as well? 

 

missing drivers.png

 

The following Hardware IDs are in the same order as the image above -

 

PCI\VEN_10EC&DEV_8136&SUBSYS_18FC103C&REV_05
PCI\VEN_10EC&DEV_8136&SUBSYS_18FC103C
PCI\VEN_10EC&DEV_8136&CC_020000
PCI\VEN_10EC&DEV_8136&CC_0200

 

PCI\VEN_8086&DEV_1E3A&SUBSYS_18FC103C&REV_04
PCI\VEN_8086&DEV_1E3A&SUBSYS_18FC103C
PCI\VEN_8086&DEV_1E3A&CC_078000
PCI\VEN_8086&DEV_1E3A&CC_0780

 

PCI\VEN_8086&DEV_1E22&SUBSYS_18FC103C&REV_04
PCI\VEN_8086&DEV_1E22&SUBSYS_18FC103C
PCI\VEN_8086&DEV_1E22&CC_0C0500
PCI\VEN_8086&DEV_1E22&CC_0C05

 

PCI\VEN_8086&DEV_1E31&SUBSYS_18FC103C&REV_04
PCI\VEN_8086&DEV_1E31&SUBSYS_18FC103C
PCI\VEN_8086&DEV_1E31&CC_0C0330
PCI\VEN_8086&DEV_1E31&CC_0C03

 

ACPI\HPQ0004
*HPQ0004

 

To reiterate, the laptop was downgraded from its native installation of windows 8 to windows 7 basic. Thanks again!

Was this reply helpful? Yes No

‎06-14-2016 09:23 AM

HP Recommended

You're very welcome.

 

See if these drivers work...

 

SmBus:  Install the driver for this first and restart the PC.

 

This package contains the Intel Chipset Installation Utility and Driver for supported notebook models running a supported operating system. This utility enables the operating system to show the correct name for the installed Intel hardware in the Microsoft Windows Device Manager.

 

ftp://ftp.hp.com/pub/softpaq/sp61001-61500/sp61428.exe

 

Ethernet:

 

This package provides the driver for the Realtek Ethernet Controller in the supported notebook models running a supported operating system. 

 

ftp://ftp.hp.com/pub/softpaq/sp66001-66500/sp66276.exe

 

PCI Sinple Comms:

 

This package provides the Intel Management Engine Components Driver for supported notebook models running a supported operating system.

 

ftp://ftp.hp.com/pub/softpaq/sp63501-64000/sp63929.exe

 

USB Controller:

 

This package contains the Intel USB 3.0 driver for supported notebook models running a supported operating system.

 

ftp://ftp.hp.com/pub/softpaq/sp61001-61500/sp61293.exe

 

Unknown:

 

This package provides the HP 3D DriveGuard software for supported notebook
models that are running a supported operating system. HP 3D DriveGuard protects
the hard drive by "parking the heads" if the notebook is accidentally dropped or
is abruptly impacted by another object. 

 

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

Was this reply helpful? Yes No

‎06-14-2016 10:04 AM

HP Recommended

That sorted out everything, Thank you very much!  🙂

Was this reply helpful? Yes No

‎06-14-2016 10:09 AM

HP Recommended

Anytime.

 

Glad to have been of assistance.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.