New HP Pavilion - fan works continously

[silviu1]

Hi,

I've recently bought a HP Pavilon Notebook with CPU Intel(R) Core(TM) i5-6300HQ CPU @ 2.30GHz.

It seems the fan is working continously even with no loading (not even a IE page) making annoying noise which is unusual for a Notebook.

I've disabled the option "FAN always on" from BIOS but the fan never stopped.

The other laptops I have (HP Probook 350 and 450) are really quiet comparing with this one, their fans are only starting from time to time for similar loading.

BIOS version F.25 and also driveres are up to date (i'm using HP Support Assistant).

Is there any fix for this issue? 

Thank you,

Silviu

[gopinath45]

I am having the same problem with my hp pavilion 15-p001tx ... fan running continuously with full speed.. please hp support.. reply with the solution...

[Jeet_singh]

Hi @silviu1,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

I understand you are having issues with the fan making noise on your HP notebook.

Don't worry, though, as I have a few recommendations:

To provide you with an accurate solution, I'll need a few more details.

Have you made any software or hardware changes on the PC?

Was any update/reset interrupted, recently?

In the meantime, let's try these steps here:

Perform a Hard Reset

* Updating your Notebook computer BIOS

* Keeping notebook air vents clear and clean

* Increasing the efficiency of the notebook to reduce heat

* Using Windows Task Manager to identify corrupt processes

* Selecting power saves settings to shut off your computer when it is not in use

For more details: Click here

And here's a related post that has helped others with similar issues: Click here (though the header is different, the steps will help fix the issue).

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

[Jeet_singh]

Hi @gopinath45,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

I understand you are having issues with the fan making a loud noise on your HP notebook. 

Don't worry as I have a few recommendations:

To provide you with an accurate solution, I'll need a few more details.

Have you made any software or hardware changes on the PC?

Was any update/reset interrupted, recently?

Please perform a Hard Reset

* Updating your Notebook computer BIOS

* Keeping notebook air vents clear and clean

* Increasing the efficiency of the notebook to reduce heat

* Using Windows Task Manager to identify corrupt processes

* Selecting power saves settings to shut off your computer when it is not in use

For more details: Click here

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[silviu1]

Hi

Thank you for assisting me.

Please see may answers below:

- It came with no preinstalled OS so I've installed a fresh Win10 Pro. The fan noise issue started from the begining but at that moment i thought this is because Windows is downloading updates.

I've also installed HP Support Assistant application and performed all drivers updates recommended by this tool, including a BIOS update to F.25 version few days ago. Also there were no interruptions during updates.

- The air vents are not obstructed, the laptop is placed on a clean desk.

- There are no idle applications running which can generate extra loading.

- On task manager I see no corrupted process, even when CPU load is 0 the fan is continuing to spin.

- I've switched power plan from Balanced to Power saver but the fan didn't stop and over more now i hear a strange sound from time to time, something like a click or similar with the sound I heard when performed a hard reset ( let's says every 30 seconds). 

- I've also performed a Hard Reset but still no improuvement.

Please let me know if you have more suggestions.

thank you,

Silviu

[Jeet_singh · Accepted solution]

Hi @silviu1,

Thanks for replying,

I appreciate your time and efforts,

I understand you have tried all the steps suggested and still having the issue, don't worry, though, as I have a few steps which should help to resolve the issue,

This clicking sound could also be from the Hard drive, I would personally suggest you run the extensive test on the Hard drive from F2,

Depending on the test results, I would suggest you contact our HP phone support for further assistance, please fill in the product details.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,