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‎12-13-2016 02:40 AM

HP Recommended
Product: HP 255 G5
Operating System: Microsoft Windows 10 (64-bit)

I Bought  Notebook Hp 255 G5 (AMD) and installed windows 10 PRO 64-bit.The operating system recognize only 3,46 GB RAM memory and not 4 GB.Is there a solution???

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-13-2016 03:51 AM

HP Recommended

HI.

 

The problem may be in the Chipset of the motherboard is integrated with the processor or that a certain percentage reserve the system for the hardware itself or even the bios, I had in the store where I work equipment that changing the operating system for example Windows 7 home premium to windows professional this to disappear and to see the 4 GB usable, as I comment is a resticcion of the equipment, this happens a lot in equipment that has integrated and dedicated graphics,

There is no concrete solution on this.

 

Regards.

☑ I do not work for HP, I volunteer.
☑ To close the topic, check "accept as a solution" the correct answer or Thumb to say thank you.
☑ I'm sorry but you do not answer questions privately.

View solution in original post

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3 REPLIES 3

‎12-13-2016 03:51 AM

HP Recommended

HI.

 

The problem may be in the Chipset of the motherboard is integrated with the processor or that a certain percentage reserve the system for the hardware itself or even the bios, I had in the store where I work equipment that changing the operating system for example Windows 7 home premium to windows professional this to disappear and to see the 4 GB usable, as I comment is a resticcion of the equipment, this happens a lot in equipment that has integrated and dedicated graphics,

There is no concrete solution on this.

 

Regards.

☑ I do not work for HP, I volunteer.
☑ To close the topic, check "accept as a solution" the correct answer or Thumb to say thank you.
☑ I'm sorry but you do not answer questions privately.
Was this reply helpful? Yes No

‎12-13-2016 04:46 AM

HP Recommended

Thank you very much for your answear.

Doyou believe with windows 7 it would be solved and recognize 4gb?

Was this reply helpful? Yes No

‎12-13-2016 06:21 AM

HP Recommended

 

 

It is not 100% but if it is a possible solution to make recognize the 4GB.

 

Regards.

☑ I do not work for HP, I volunteer.
☑ To close the topic, check "accept as a solution" the correct answer or Thumb to say thank you.
☑ I'm sorry but you do not answer questions privately.
Was this reply helpful? Yes No
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