OPTICAL DRIVE READ WRITE COMPARE TEST : FAILED

[Anuj-IT]

My HP laptop's ODD is not able to write disks, on running Optical Drive Read Compare Test it gave me a "failed" message with  failure ID QBRXWM-7RV87M-XD7WMF-6HLB03 .

[DavidSMP · Accepted solution]

Hi!

Thank you for your post. I see that the optical drive diagnostics failed and gave you a failure code. 

Commendable job on running these diagnostics and determining the issue correctly. It is a hardware failure of the optical drive and it needs to be replaced.

If the unit is under warranty,please contact HP phone support using this link:

http://hp.care/2bjG4nE

If the unit is out of warranty, please contact HP Part Store to order the part.

Link for HP part store:

http://hp.care/2bAvpq6

You can also check the warranty status of your computer by visiting this link:

http://hp.care/2bGzo6g

Hope this helps! Please keep me informed.

Take care and have a splendid day ahead.

[Anuj-IT]

Thank you sir I already got a replacement approval for the same.