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HP Recommended
Envy M6-1178sa Notebook PC
Microsoft Windows 8.1 (64-bit)

Hiya,

 

I've had this laptop approximately 3-4 years or so and never had any real problems, however about 3/4 of a year ago one of the hinges became quite badly damaged.

 

I normally use my laptop to connect to other monitors so it's never been a significant issue as of yet and I didn't want to fork out for a repair cost (unfortunately, it's no longer under warranty). However my usage is changing and I do need to be more mobile with it.

 

I did a fair bit of Googling and I've noticed a number of people had a similar problem to me, however I didn't manage to find a fix for the problem. Because of the damage I literally cannot move the laptop up or down without fear of it snapping, and even then the hinge is completely out ofn place. I can push it back in - which I do - however it almost instantly pops back out again.

 

Does anyone know what the best idea would be to go about fixing this? Is it a do-it-yourself problem, or would it be best to get it repaired? 

 

Any advice is appreciated. I can also post a picture of the hinge if it's helpful.

 

Cheers,

Adam

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

I work on behalf of HP. I am a Moderator on the HP Support Forums.

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2 REPLIES 2
HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

I work on behalf of HP. I am a Moderator on the HP Support Forums.
HP Recommended

Thanks very much for your help!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.