• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎08-29-2016 08:06 PM

HP Recommended
Product: Envy 360 15T
Operating System: Microsoft Windows 10 (64-bit)

Why would everything relating to the order of my laptop show T5K88AV, but then the laptop shows up with T5K66AV stamped on the bottom of the laptop.  Interestingly something popped up relating to an IR camera.  

 

How do I know if I received the right laptop?

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-29-2016 08:23 PM

HP Recommended

If you customized some options rather than just buying a "ready to ship" it would have a different product number. 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎08-29-2016 08:23 PM

HP Recommended

If you customized some options rather than just buying a "ready to ship" it would have a different product number. 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎08-29-2016 08:43 PM

HP Recommended

That makes sense. I remember having to contact sales online to ask questions in comparison to another product. They may have fiddled with my order.  I just got the laptop today and still getting familiar with it.  What be nice if the product ID was the same on the packing list as what is on the laptop.   When the HP support site asks for product ID, the one printed on the laptop doesn't work. I have to use the one I ordered.

Was this reply helpful? Yes No

‎08-29-2016 09:03 PM - edited ‎08-29-2016 09:05 PM

HP Recommended

 

When I entered T5K66AV I got:

http://support.hp.com/us-en/product/HP-ENVY-15-aq000-x360-Convertible-PC/10862127/model/11875076

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.