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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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If this is a new laptop with the Lithium-Ion battery, stopping at 79% is actually a GOOD thing -- because it prolongs the battery life. Most folks charge these to 100% all the time and that wears out the battery prematurely.
Here's a document from HP about battery charging issues:
https://www.hp.com/my-en/shop/tech-takes/post/why-is-my-laptop-battery-not-charging
And Here's a video from HP Support about troubleshooting battery issues:
https://www.youtube.com/watch?v=VCE6cQbzUrI
I am a volunteer and I do not work for, nor represent, HP
Learn how to troubleshoot battery issues for HP notebooks that have a removable battery, like the battery doesn't hold a charge or the notebook won't power on. For other helpful videos go to https://youtube.com/hpsupport. More support options for your HP device are available at ...
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