Plugged in will not charge. Works while plugged in!

[Marty2017]

I bought this laptop less than a year ago. It has not been used too much at all. When it first arrived the optical drive would not work, customer service adventually solved this for me; after  being told that my warranty was expired! Seems to be a defalut comment before knowing facts!

However, the issue here is that my computer is plugged up but not charging. It works while plugged up. It must be the  battery pack, it seems to me. It also seems to me that HP would  be more helpful. My HP experience has  been substandard at best!

Thank you for your help!

BTW, I do have a third party warranty

[iomare · Accepted solution]

Hi,

First try to run HP diagnostics on the battery. Here is the support page to show you how to do this:

https://support.hp.com/rs-en/document/c04700771

If the battery is no longer good, you can get them for good prize online.

Let me know for further help,

David

[Marty2017]

Thank you so much!
The diagnostic test shows bad battery.
You are very kind. God Bless!

[iomare]

Your welcome,

All the best,

David