Poor quality plastic

[G6-2010]

Hi Team,  I really appreciate with the service/quality provide by HP. For which I bought many HP products and suggest to other people to buy HP products. But I bought a HP Laptop as below description: Model No.- g6-2010AXProduct - ##########Serial No. - [Personal Information Removed]
  I usually use this laptop in office purpose and never fall/breakdown. But in normal use hinges from both sides broke which made it harder for the laptop to close properly and now the frame is breaking apart. Is there a way I can get replacements before other parts get messed up. Please do ASAP because my office work should effect due to this.    Thanks & Regards, Vikas Girdhar [Personal Information Removed]

[Riddle_Decipher · Accepted solution]

@G6-2010

Thank you for posting on the HP Support Forums,

I have brought your issue to the attention of an appropriate team within HP. 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[G6-2010]

Hi,

Thank you for the hidding the personal details and quick reply.

Could you please confirm how much time will HP support team take to contact with me ?  So that I can plan accordingly

Thanks & Regards

Vikas

9910061587