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‎12-17-2016 01:16 AM

HP Recommended
Product: HP Envyx360 15t-aq100
Operating System: Microsoft Windows 10 (64-bit)

I got my wife this Laptop and just received it yesterday and went to the HP support to see if it needed  upgrades and to download some manuals when I let the site recognize my product it tells me it is EXPIRED.  Really! I just took it out of the box.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-17-2016 04:09 PM - edited ‎12-17-2016 04:09 PM

HP Recommended

@aeloa

 

Thanks for reaching out to us on HP Support Forums. I understand from your post that you have a new  HP Envy x360 15t-aq100 laptop and tried the HP website. I read that the HP web site detected the product and came up with an expired message. I'd like to help you with this case. 

 

Sometimes, the website may not detect the product correctly, therefore I suggest to manually search for the details and the website will lead you to the correct updates and software for your laptop. You may download the user manual and check for software drivers update via this link: http://hp.care/2hKRJxU

 

Hope this helps. Feel free to let me know if you have any questions. Cheers! 🙂

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1 REPLY 1

‎12-17-2016 04:09 PM - edited ‎12-17-2016 04:09 PM

HP Recommended

@aeloa

 

Thanks for reaching out to us on HP Support Forums. I understand from your post that you have a new  HP Envy x360 15t-aq100 laptop and tried the HP website. I read that the HP web site detected the product and came up with an expired message. I'd like to help you with this case. 

 

Sometimes, the website may not detect the product correctly, therefore I suggest to manually search for the details and the website will lead you to the correct updates and software for your laptop. You may download the user manual and check for software drivers update via this link: http://hp.care/2hKRJxU

 

Hope this helps. Feel free to let me know if you have any questions. Cheers! 🙂

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