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‎03-22-2017 08:20 AM

HP Recommended
Product: HP ENVY 13-doo4na

I NEED A REPLACEMENT KEYBOARD FOR HP ENVY 13-d004na AND I CANNOT FIND A PART NUMBER OR SOURCE FOR IT!

7 REPLIES 7

‎03-22-2017 09:03 AM

HP Recommended

hi ,

 

You can find the spare part for this unit from the HP part surfer .

 

HP Notebook PCs - Ordering HP Certified Replacement Parts

 

http://support.hp.com/in-en/document/c00372736

 

Part surfer :

 

http://partsurfer.hp.com/search.aspx

 

//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//

 

I am an HP employee!!

 

r- K

 

 

 

Karthikeyan S
I am an HP Employee
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‎03-22-2017 09:30 AM

HP Recommended

r-K, I am an HPE employee, and have used all my 30 years of knowledge, including part surfer and google and still cannot get the part number or a source - but thanks for trying!

Any other ideas, anyone - the products is only 15 months old, so there must be a way!

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‎03-22-2017 09:33 AM - edited ‎03-22-2017 09:34 AM

HP Recommended

For UK, the keyboard part number is 804173-031 - ASSY KBD NSV ISK PT TP BL ENV. If you need it in any other country, please let me know.

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***
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‎03-22-2017 10:08 AM

HP Recommended

Many thanks, Vidya! I will not try to find a source!

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‎03-23-2017 06:18 AM

HP Recommended

Vidya - or anyone......I have now tried to find a source for part number 804173-001, including HP Part store and some other retailers and there is no detail available...the part is not recognised.....any further help, please?

Many thanks.

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‎03-23-2017 07:23 AM

HP Recommended

Sorry, a typo, I tried to find 804173-031...no success......!

 

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‎03-23-2017 08:28 AM

HP Recommended

@CH4263

 

Please send me the product information and your contact information as a private message. I will ask someone in my team contact you and help to get the keyboard.

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***
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