Ram upgrade for Pavilion 360x

[Ajljad13]

Want to upgrade ram to 12 gb but don't know if it will void my warranty? I talked to the hp parts store and they told me I can have up to 16gb so I'm good there just want to know if I open up my laptop if it will void my warranty. I tried looking for the answer on the warranty information but I couldn't find anything that told me about upgrading my ram.

[banhien]

Hi,

Your machine is one of the HP Pavilion x360-unnnaa (where nnn=000 to 099 and aa = aa to zz) llaptops. Yes it supports 16GB of RAM and

Support DDR4–2133 Dual Channel
Supports up to 16–GB maximum on–board system memory

DDR4–2133 Dual Channel Support

● 16384 MB (8192 MB × 2 pieces)

● 12288 MB (8192 MB + 4096 MB)

● 8192 MB (4096 MB × 2 pieces)

● 8192 MB (8192 MB × 1)

● 6144 MB (2048 MB + 4096 MB)

● 4096 MB (4096 MB × 1)

On-board means soldered to the motherboard. In this case, will definiterly  void warranty.

Regards.

[Ajljad13]

It says in the service manual that it is removed or installed by uncliping them, Not soldered to the motherboard so I'm confused

[banhien · Accepted solution]

Hi,

Which manual you are talking about ? My manual says:

   IMPORTANT! This document is intended for HP authorized service providers only

That implies void warranty if the work was NOT from HP authorized service providers

Hope this makes sense.

Regards.

[Ajljad13]

It's the one you can download from the product info screen or software download screen, so I guess I can't upgrade it myself thanks for the help