• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-15-2017 04:42 PM

HP Recommended
Product: Pavilion 13-b115tu
Operating System: Microsoft Windows 10 (64-bit)

I have been trying to find out where/how to purchase a replacement battery for my Pavilion 13-b115tu, but so far have been unsuccessful.  The Phone Support line told me they couldn't find my computer model number in their system, and Email Support hasn't gotten back to me, despite my receiving an auto-confirmation email with a case ID number.  

 

Where can I buy a replacement battery for this computer? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-15-2017 04:55 PM

HP Recommended

Hi,

 

Part number for battry is 761230-005. Unfortunately N/A from HP Part store. Please try

 

   https://www.amazon.com/Cameron-Sino-Rechargeble-Battery-761230-005/dp/B01DM2ATCQ

   https://www.amazon.com/Genuine-Original-Battery-761230-005-Pavilion/dp/B01J4AW9J6

 

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-15-2017 04:55 PM

HP Recommended

Hi,

 

Part number for battry is 761230-005. Unfortunately N/A from HP Part store. Please try

 

   https://www.amazon.com/Cameron-Sino-Rechargeble-Battery-761230-005/dp/B01DM2ATCQ

   https://www.amazon.com/Genuine-Original-Battery-761230-005-Pavilion/dp/B01J4AW9J6

 

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.