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‎01-13-2017 10:13 AM

HP Recommended
Product: Pavilion 15-p263nr
Operating System: Microsoft Windows 10 (64-bit)

I've narrowed down the cause of a laptop not powering on at all, no glowing leds, no fan noise, to needing a replacement motherboard. 

The laptop is out of warranty as of July but the motherboard is not available via the HP parts page. Is there any method of getting an authorize replacement part? I'm skeptical of the few available on eBay and would prefer a more legitimate vendor. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-13-2017 10:25 AM

HP Recommended
Hi,


Part No: 799508-501
Description: MOTHERBOARD UMA A10-4655M W8STD

https://www.amazon.com/Sparepart-Board-A10-4655M-W8STD-799508-501/dp/B01C5MESOE

HP part store is the only authorised place you can order it from HP directly. But they don't have it in stock currently.

So your best bet is to get exact HP part from online sellers after confirming genuineness.


Regards

Visruth

View solution in original post

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1 REPLY 1

‎01-13-2017 10:25 AM

HP Recommended
Hi,


Part No: 799508-501
Description: MOTHERBOARD UMA A10-4655M W8STD

https://www.amazon.com/Sparepart-Board-A10-4655M-W8STD-799508-501/dp/B01C5MESOE

HP part store is the only authorised place you can order it from HP directly. But they don't have it in stock currently.

So your best bet is to get exact HP part from online sellers after confirming genuineness.


Regards

Visruth
Was this reply helpful? Yes No
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