Request administrator password

[Camzer]

Turned on computer and it goes immediately into a black and blue screen saying enter administrator password or power on password

[DavidPK]

Hi,

At the password screen, hit enter 3 times and you should receive a 'halt code' - post back with this code.

Regards,

DP-K

[Camzer]

51594335

[DavidPK]

Hi,

Restart the notebook and enter  44492911

Regards,

DP-K

[Camzer]

I entered the number that you gave me in the enter a ministrator password or power on password it came back invalid password

[DavidPK]

Hi,

In that case, check that the halt code you've posted is correct.

Is there an 'i' before the halt code?

Regards,

DP-K

[Camzer]

Sorry yes it is

[Camzer · Accepted solution]

i51594335

[DavidPK]

Hi,

Unfortunately the hashing routine for any codes that start with a 'i' have changed, so at the moment your options are down to Contacting HP support.

or

You can still remove a power on password by removing the rtc cell, then holding down the power button for 60 seconds before re-inserting the rtc - if you need a service guide, post back with the Model No. of your notebook.

Regards,

DP-K

[Camzer]

15-f272wm