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‎02-13-2017 09:36 AM

HP Recommended
Product: Hap elitebook 8470p
Operating System: Microsoft Windows 10 (32-bit)
My hp elitebook 8470p restarts itself continusly
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-16-2017 09:55 AM - edited ‎02-16-2017 09:56 AM

HP Recommended

Then there is a problem with the windows installation or the hardware. More likely hardware. Get into the BIOS (F10 as you power up) and look for a hard drive self-test. You can also check if UEFI diagnostics is installed by tapping F2 as you power up. If so, that will allow you to run diagnostics on most of the components, one at a time. Run all the diagnostics you can and post back. See if it restarts itself if you run the laptop on AC power only and remove the battery.  If all the hardware passes we can focus on software. 

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‎02-16-2017 09:55 AM - edited ‎02-16-2017 09:56 AM

HP Recommended

Then there is a problem with the windows installation or the hardware. More likely hardware. Get into the BIOS (F10 as you power up) and look for a hard drive self-test. You can also check if UEFI diagnostics is installed by tapping F2 as you power up. If so, that will allow you to run diagnostics on most of the components, one at a time. Run all the diagnostics you can and post back. See if it restarts itself if you run the laptop on AC power only and remove the battery.  If all the hardware passes we can focus on software. 

Was this reply helpful? Yes No
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