• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
T5R13PA hp notebook
Microsoft Windows 10 (64-bit)
My notebook wont start and stack at black screen with loading circle in the bottom. Help i tried the diagnostic test and im having failed short dst hard drive. ( i dont even know what is that) i need help!!!
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Model number is HP 15-AC618TU

 

Is it under warranty?

 

If not you are going to have to replace the hard drive. We can walk you through that if necessary.

View solution in original post

3 REPLIES 3
HP Recommended

Model number is HP 15-AC618TU

 

Is it under warranty?

 

If not you are going to have to replace the hard drive. We can walk you through that if necessary.

HP Recommended

Yes, my laptop is still under warranty (3 months left) 

Can you please help me

Thank you

HP Recommended

If it is under warranty HP will replace the hard drive free of charge. What country are you in? We have to get you to the right portal to start an online support case. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.