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13-4003dx
Microsoft Windows 10 (64-bit)

While using the laptop on vacation I attempted to connect to an external speaker via bluetooth. Every time I attempted to connect the computer screen would go black and restart. After the third or fourth time of this happening a warning message appeared saying that the laptop shut itself down due to overheating ( the laptop was on my lap for some of the shutdowns, but also on the table for others). It was then I noticed that the fan wasn't running at all. I stopped trying to connect to the speaker and instead continued using the laptop for picture transfer from a digital camera's SD card. The battery was ~50% percent so I decided to plug in the charger. The laptop did not show that it was charging. I stopped using the laptop for the rest of vacation in an attempt to preserve the remaining charge so that I may be able to back it up upon returning home. However by the time I returned home the battery had no charge remaining and the laptop will therefore not boot up. I have tried another charger with no luck (the charging light doesn't even light up) and have verified that both charges work by using them with another HP laptop. I have also kept the laptop charging for 24 hours to see if that would make a difference (but it didn't). I came across a post talking about a section of the motherboard that would fry and cause a singe mark. I opened up the back of the laptop to look for this, but did not see anything. The laptop is over 4 years old and therefore out of warranty, but I would prefer to not have to purchase another one if this one can be fixed. Any help would be greatly appreciated!

1 REPLY 1
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@Ferris1369
Thank you for posting on the HP Support Community.

 

This sounds like hardware related issue with the computer and it needs to be serviced. 
However, as you've mentioned its a four-year-old computer, I would suggest going for a new computer will be the best and value for money. 
Generally speaking, your typical mid-range laptop should last roughly three years. And if you take good care of your computer, it may even last a bit longer than that. You should expect to replace your computer once every four years. That's based on a cost analysis, plus the average time it takes to wear out the internal parts of the computer. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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