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- Still having issues with laptop multiplier going low when pl...

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12-17-2015 09:42 PM
I'm having a problem where when I plug in this laptop, it runs much slower, the cpu downclocking itself. Is the charger for this laptop just too weak to sustain the clockrate while plugged in or something?
12-21-2015
08:59 AM
- last edited on
03-15-2017
04:26 PM
by
OscarFuentes
Hi @Jetman82,
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!
I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP ENVY m6-p113dx Notebook and performance issues being slow on AC adapter. Here is a document on troubleshooting slow responses on the Notebook.
Have you installed new Apps or software on the Notebook?
You can do a system restore. System restore will help if something automatically updated and did not go well on the Notebook.
When performing a System restore please note remove any and all USB devices. Disconnect all non-essential devices as they can cause issues.
Please let me know how this goes.
You can say thanks for trying to help by clicking the Thumbs Up below!.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:
I work on behalf of HP
03-06-2016 06:38 PM
Hi, sorry my response back is so late, I kinda just learned to deal with the slowing down when plugged into the charger. However, lately I've been doing more runnable compilations and I'm noticing how bad it is. Your suggestion didn't fix the issue, but I appreciate the attempt. It seems as if the charger isn't supplying the system with enough voltage to maintain proper clock speeds. I could be wrong on this of course, as I haven't actually opened up the adapter and used my volt meter on it, but That's what I think is the issue.
03-08-2016 03:15 PM
Thought i'd give you an upate, used cpu-z to check the cpu's specs while plugged in, idk if it's a power saving state or what, but the clock rate multiplier plummets down, causing the cpu to only run at about 1.4ghz when plugged in.
05-13-2016 08:59 PM
I posted about this awhile back but never got a follow-up response, I've noticed from day 1 that this laptop's multiplier and core VID both plummet when it's plugged in. the clock speed will go as low as 1.4ghz and the vid drops from 1v down to 0.825v. Is there anything I can do about this, it's very irritating to try and get any sort of programming or rendering done while it's charging due to the clockspeeds plummeting.
