Sudden Shutdown Of My Laptop

[aadithyankr]

I'm Using HP 15-ba021ax I'm recently having a problem in my laptop that is whenever I'm using my laptop while connected to the charger and working for long it suddenly heats up and the laptop jz goes off like puff switch off like that and I'm not able to open quickly I can only switch it back on after few mins I want to know weather this is normal or should I consult hp and claim Warranty to fix it ?????

[visruth]

Hi,


Yes it'll be better you claim the warranty.

It's this not happening in battery alone?

You could follow this to reduce overheating:
http://support.hp.com/in-en/document/c01657439

Do extensive system testing from System Diagnostics UEFI by tapping F2 key as you power on laptop


Regards

Visruth

[aadithyankr]

How do I claim my warranty I bought this laptop online and it said About on site warranty I don't know how.......And if I give my laptop to service will they erase my data's???

[visruth · Accepted solution]

You should contact HP technical support directly and let them troubleshoot online. If they diagnose hardware issue, they'll ask to send unit for repair. Better you do extensive system testing from UEFI BIOS beforehand.

Phone assist: http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Yes, you'll have to backup all your data before sending in for repair. HP wouldn't be responsible for any data loss.

[Skrble]

Hi,

have you managed to solve the issue? Any updates regarding your problem? Facing the same issue on HP 15-r259nc. Thank kindly for your reply 🙂

[Chimney_83]

Greetings @Skrble, 

Thanks for the post. 

I understand that you are facing an issue with your computer randomly shutting down. I will be glad to assist you. 

Have you tried any troubleshooting steps on your own?

Recommend you shut down the computer. 

Please disconnect any devices connected to your computer. 

If you have any USB or DVD in the computer, please disconnect it.

Perform a power reset on the computer. Click here for assistance. 

Disconnect the adapter, remove the battery (if it can be removed)

Hold down the power button for 30 seconds to drain the static in the computer. 

Connect the adapter and battery to the computer. 

Turn the computer ON and keep tapping F2 or ESC repeatedly on startup. 

This should get you to a Startup Menu and from there you can select System Diagnostics. 

Please select system diagnostics and run a system test. 

If the test fails, please contact our phone support for the service options.

If the test passes. Please exit system diagnostics.

Restart your computer and run HP Support Assistant to make sure all the drivers are updated, especially BIOS and chipset drivers. Click here. 

Have you made any hardware changes on your computer?

Let me know how it goes.