Synaptics Device Settings not shown in mouse properties

[sjalees]

Hi

My touchpad is not working

I do not see a Synaptics entry in device manager.

I do not have a PS2... entry either

Please help!

[MKazi]

@ sjalees

Welcome to HP Support Forums. 🙂 I came across your post and understand that the touchpad on your laptop is not working. The Synaptics seems to be missing in device manager too. I'd like to help you with this case. 

I recommend you to perform the below steps to isolate the issue and arrive at a solution: 

• Please download and install the HP Synaptics Touchpad Drivers: http://hp.care/2ffMdob
• If the touchpad still does not work the please perform the steps as described in detail from this link: http://hp.care/2ffMdob

Let me know the exact operating system and the laptop model you have. This link will help you locate the exact model no: http://hp.care/2bygf7l

Hope this helps. Let me know how it goes. I'm always here to support. Cheers! 🙂

[wahab897]

I am facing the same problem with my 

HP ENVY 15-as100 Notebook PC

Ive also downloded and installed  HP Synaptics Touchpad Driver but it still seems to be missing...

[wahab897]

Its not showing touchpad in device manager either...

[Jeet_singh]

Hi @wahab897,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

As I understand you are having an issue with the touchpad drivers not being listed in Device manager on your HP notebook. Don't worry as I have a few steps to help you get through this concern,

To provide you with an accurate solution, I'll need a few more details:

Did this happen after the recent update/upgrade?

What is the Operating System installed on the PC?

Have you tried to update the drivers?

Have you checked for viruses and or malware?

Have you run the  HP Support Assistant to aid with any HP updates?

In the meantime, let's try these steps here:

First, let's start by checking as some models do have an option to enable or disable touchpad by double tapping the upper left corner of the touchpad. Please see if that is applicable for you as well.

I recommend you to uninstall any generic synaptic drivers showing up for the touchpad (if available) under hidden devices from the device manager:

* Click Start, point to All Programs, point to Accessories, and then click Command Prompt.

* At a command prompt, type the following command, and then press ENTER:  set devmgr_show_nonpresent_devices=1

* Type the following command a command prompt, and then press ENTER:  start devmgmt.msc

* Troubleshoot the devices and drivers in Device Manager. NOTE: Click Show hidden devices on the View menu in Device Manager before you can see devices that are not connected to the computer.

* When you finish troubleshooting, close Device Manager.

* Type exit at the command prompt. Note that when you close the command prompt window, Window clears the devmgr_show_nonpresent_devices=1 variable that you set in step 2 and prevents ghosted devices from being displayed when you click Show hidden devices.

And then download a new version of the synaptic drivers using this link: Click here

Next thing you could also do here is to update the Bios from the support website, using this link.

For further assistance, please click here

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[hesh97]

Followed these steps, and it worked for me! Thanks, Jeet Singh.