System Extensive Test Failure ID 9CW6S3-7P08KE-MFPWMG-60V503?

[L0stChapter]

I was on my computer, no issues at all, and put it to sleep for about fifteen minutes by closing it. When I opened the notebook back up, it showed me a screen that had a Windows 10 upgrade option. I tried to select anything, but the screen behind it went black and nothing would happen. I shut down the computer, and when I tried to reboot it, it told me it was Preparing Automatic Repair with an HP logo, but then it wouldn't get any further than that. When I did a System Extensive Test, the result showed that the failure ID was 9CW6S3-7P08KE-MFPWMG-60V503.

Any help would be appreciated!

Thank you.

[GBL84]

Hello @L0stChapter,

Did you run the diagnostics for Hard Drive ?

Is that Failure ID for Hard Drive Test !!

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Thank You,

GBL84

I am not an HP Employee 

[L0stChapter]

That was the failure ID, yes. Do you know what I will need to do to fix this?

Thanks!

[Huffer]

The failure ID should be associated with a component like the hard drive or memory. Was there any other information with the error? 

[L0stChapter]

The issue was said to be in the harddrive on the System Extensive Test.

[Huffer · Accepted solution]

OK we did not want to tell you to replace the wrong thing. The hard drive will need to be replaced. 

This is the Service Manual:

Manual

Pages 41-47 show the procedure. Let us know where you are (country) and we can help find a hard drive that fits your budget and this gives the chance for some significant performance upgrade if you install a solid state drive. 

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