Touchpad not working after sleeping laptop

[greg25]

Hi,

As mentioned, i have a problem with my laptop. When I put it into sleep mode, the touchpad doesn't respond once I wake it up. The only way to make the touchpad work again is to reinstall the drivers in device manager, however this is frustrating when you have to do it all the time, so does anyone have any idea how to permanently fix this?

Laptop is HP pavilion 13-b110tu (windows 10 64bit)

Extra info:

I can fix the problem if I uninstall "Synaptics SMBus TouchPad" in device manager, but this leads to a number of other problems (gestures not working, left/right click reversed, touchpad behaving erratically etc.)

Thanks in advance

[Tardis40]

Hi @greg25,

I hope you enjoy your visit to the HP Support Forums. I understand you are having an issue with the sleep mode. I will be glad to help you.

Please follow the steps from Sleep and Hibernate Issues (Windows 10, 8).

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

Thanks.

[greg25]

I couldn't get anything to work, any other suggestions?

[Tardis40]

Hi @greg25,

Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

[KevinDC]

I am having the exact same problem. Did you manage to resolve this problem? 

Thanks, 

Kevin

[greg25]

Yeah I did, pretty strange solution actually. Instead of sleeping the laptop by shutting the lid, sleep it from the start menu. Or make the power button sleep the laptop. After waking it up, the touchpad works fine for me.