Touchscreen failure

[MrDuck71]

Recently Win10 performed its big 1gb upgrade. What a nightmare, straight after my touchscreen stopped working in windows (in bios it was fine) and system restore also failed to complete omn the 5 times i tried it. So i contacted Microsoft who after 6 hours of troubleshooting performed an inplace upgrade. This solved the problem but created 2 new problems, firstly the bandwidth was greatly reduced secondly WinUpdate downloaded installs but failed to install all downloads also any new software i tried to install also failed.

I contacted Microsoft again who did a complete clean reset, this solved nothing instead i gained my touchscreen issue back!

The MS support personal have now been logged into my screen remotely for 7 hours and are about to conduct a 3rd new reset. In the meantime they have asked me to contact you to supply to me by email a link to:

HID compliant touchscreen driver - As no one even at the great microsoft can find this **bleep** driver for windows 10.

My laptop is 2 years old and was initially pre installed with windows 8, i stupidly upgraded to win10.

Please are you able to help?

[MrDuck71]

The full model is:

HP PAVILION 11 X360

11-n000na

Please someone help!!

[mdklassen]

> Please are you able to help?

No. 

I looked at: http://support.hp.com/us-en/product/HP-Pavilion-11-x360-PC-series/6796818/model/7185456/drivers/

but the web-page is "broken" -- clicking on the hyperlink to view the available device-drivers for your model has *NO* effect.

This "click" worked yesterday for a similar HP web-page.

So, some "webmaster" at HP must have changed something on the HP web-site, to "break" its functionality.

Sigh.

[MrDuck71]

Thanks, yes that is the problem i have, MS recommended i alternatively download the Win8.1 driver to see if that works. Honestly the more advanced we get the more complex simple procedures become.

The hunt continues.

[mdklassen · Accepted solution]

I closed my Internet Explorer (11), and re-opened it.

Now, the page: http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-11-x360-PC-series/6796818/model/7185456

loads properly.

Look on that page for device-drivers, and for the latest version of HP Support Assistant.

Run that latter software to see if there are additional downloads.

[MrDuck71]

ok would appear that has done the trick, fingers crossed no further issues.

Thank you folks.

Much appreciated, 29 computing hours of torture over following one windows10 update.

Incredible!!

[VoodooTye]

Having the same issue. Processing a refund and going with another brand.

Bought HP All-in-One 24-g020 PC - for touchscreen but touchscreen doesnt work and HP cant or wont say why

[mdklassen]

> HP cant or wont say why ...

When you buy from HP, you get "free technical support" for a few months.  Telephone them, and get them to trouble-shoot, or ship your computer to an authorized service depot, or simply replace it.