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‎06-26-2016 06:34 AM - edited ‎06-26-2016 10:00 AM

HP Recommended
Product: HP x360 13-a080na
Operating System: Microsoft Windows 10 (64-bit)

Today i have gotten done with replacing the LCD panel on my x360. However when i boot up the device, the touchpad is now refusing to work. Under the device manager i can see a generic HID mouse, but nothing specific to the laptop. I tried to reinstall the synaptics driver but this has done nothing, and now i am stuck, can anyone help me with this?

 

Edit 1: It seems that that HID mouse is present regardless of weather or not the ribbon cable is plugged into the ZIF on the trackpad.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-26-2016 04:24 PM - edited ‎06-26-2016 04:28 PM

HP Recommended

Hi @Kaleotter,

 

Welcome to the HP Forum! I am pleased that you have become a HP Forum member. It is such a wonderful site to find answers and tips. Here is a link to guide you to having the most rewarding experience and answer any concerns about posting.  First Time Here? Learn How to Post and More.

 

I understand that after replacing the LCD panel on your HP x360, that your touchpad is not recognized in Device manager. 
Is the touchpad recognized in the bios? If it is not, then try reseating the cable connections (both ends) and rechecking. If the BIOS still does not recognize it, then it could be the cable, try replacing it. If it is listed in the BIOS you could test it for a hardware failure. HP Notebook PCs - Testing for Hardware Failures (Windows 10, 😎
If the BIOS does recognize it, do you have any unknown devices listed in Device Manager?  If so try deleting the unknown device and then scan for hardware changes. 

 

Please let me know the outcome.

 

If this post helps you to resolve the issue, please pay it forward by clicking "Accept as Solution", to the right of the "Thumbs Up Icon". You can click the thumbs up icon to show gratitude!  🙂 

Sparkles1

View solution in original post

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2 REPLIES 2

‎06-26-2016 04:24 PM - edited ‎06-26-2016 04:28 PM

HP Recommended

Hi @Kaleotter,

 

Welcome to the HP Forum! I am pleased that you have become a HP Forum member. It is such a wonderful site to find answers and tips. Here is a link to guide you to having the most rewarding experience and answer any concerns about posting.  First Time Here? Learn How to Post and More.

 

I understand that after replacing the LCD panel on your HP x360, that your touchpad is not recognized in Device manager. 
Is the touchpad recognized in the bios? If it is not, then try reseating the cable connections (both ends) and rechecking. If the BIOS still does not recognize it, then it could be the cable, try replacing it. If it is listed in the BIOS you could test it for a hardware failure. HP Notebook PCs - Testing for Hardware Failures (Windows 10, 😎
If the BIOS does recognize it, do you have any unknown devices listed in Device Manager?  If so try deleting the unknown device and then scan for hardware changes. 

 

Please let me know the outcome.

 

If this post helps you to resolve the issue, please pay it forward by clicking "Accept as Solution", to the right of the "Thumbs Up Icon". You can click the thumbs up icon to show gratitude!  🙂 

Sparkles1

Was this reply helpful? Yes No

‎06-26-2016 05:24 PM

HP Recommended

So I worked out the problem. Apparently I had the ribbon cable in the wrong way around. I took the cable out and checked the ends and worked out they had labels on them, reversed them and hard reset the machine and the mouse pointer started working again. I would suggest maybe pointing this out in your repair guides, but everything is good now, thank you 🙂

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