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‎04-28-2017 11:29 AM - last edited on ‎04-28-2017 11:36 AM by Retired

HP Recommended

Hey, do you think you could help me with my HP?

I ran a memory quick check and it failed error :

[ Failure ID: 9u630m-6g28kn-qfpk0k-006103 ]
[ Product ID: C2L41UA#ABA ]
N/A


If I try and boot it up it just reboots on me I can provide other specs if needed

15 people had the same question
8 REPLIES 8

‎04-28-2017 11:48 AM

HP Recommended
Hi,


Your laptop came with two 4gb RAM (8gb total) in two slots.

https://support.hp.com/rs-en/document/c03507212

Remove each memory module and see which module failed.

Manual: Page 5, 56
http://h10032.www1.hp.com/ctg/Manual/c03591281

Replace failed RAM with a new one of exact same configuration, speed and voltage.


Regards

Visruth
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‎04-28-2017 11:52 AM

HP Recommended
I had my suspensions as to a bad stick but can malware cause ram to fail?
I'll give that a shot and update for sure
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‎04-28-2017 12:15 PM

HP Recommended


Unlikely. Do let me know how it goes.

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‎04-28-2017 12:19 PM

HP Recommended
Well i took out the ram and booted it up only to forget I had earlier tried a system rollback to before it was infected and it failed. I received an error message reading that the recovery failed and it rebooted to a screen telling me there is no OS on the hard drive
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‎04-28-2017 12:20 PM

HP Recommended
So looks like I'm hunting for a recovery disk or a good copy of windows at this point
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‎04-28-2017 12:25 PM

HP Recommended

Have you successfully upgraded and activated to Windows 10 Home previously?

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‎04-28-2017 12:26 PM

HP Recommended
Yes from windows 8
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‎04-28-2017 12:57 PM

HP Recommended

In that case, you can clean install Windows 10 Home 64 bit by creating UEFI bootable Windows 10 installation USB using Microsoft windows media creation tool:
https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html

Windows will be automatically activated after installation while connected to internet

1 person found this reply helpful
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