Unresponsive Keys

[Moss_glaze]

Hello! about say...3 days ago, Ive noticed that a few Keys, A, Q, Z, Tab,`, And Escape would randomly switch from working, to not working at all. This only happend when a Game was running, Like TeamFortress 2. I remapped the keys for the game, and tried to adjust. But, now this problem is starting to persist, even when i am not playing these games. It is starting to become a real problem, Even now i have to use the on-screen keyboard to type some of this. Any Information would be appreciated.

[Chimney_83 · Accepted solution]

Greetings @Moss_glaze,

Welcome to HP Forums and Thanks for the post. 

I understand that few of the keys are not working on your notebook. 

Don't worry, I will be glad to assist you. 

Have you run a keyboard test on your computer?

Recommend you to shut down the computer.

Turn the computer On and keep tapping F2 or ESC on the keyboard repeatedly on startup. 

This should take you to system diagnostics mode or startup menu from where you can select System diagnostics. 

In the system diagnostics, run a component test on the keyboard. Please refer to this HP Article for assistance.

If the keys don't respond in a component test. Please contact our phone support for the service options available. 

If the keys respond fine, please try the steps suggested in this HP Article. 

Let me know if this helps. 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons, that’ll help us and others see that we’ve got the answers!

[Moss_glaze]

You have my most sincere thanks!

[Chimney_83]

Thanks for the reply, is the issue resolved? Please do post your technical queries on our Forums for assistance. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.