Warranty concern

[Gregc1]

Hello.

I plan on buying a HP Pavilion 17-ab004nm laptop with an extended warranty up to 4 years in total. My main concern now is the following:

1.)The laptop uses 8gb of RAM (2x4gb). I would like to replace the two sticks with 2x8gb

2.) The laptop has a 2TB HDD and a 128 gb SSD. I would like it to have at least 256 gb of ssd along with the 2TB HDD. Would it be possible to replace the 128 gb SSD with a 256 or even 512 gb SSD?

The main question here however is the warranty. Are the above mentioned upgrades possible WITHOUT voiding the warranty if I replace them myself?

Any help on the subject would be highly appreciated.

Thank you!

[GBL84 · Accepted solution]

Dear Customer,

Upgrading Memory , HDD as per the below HP recommennded configurations will not VOID the warranty.

Warranty goes VOID when you damage the unit physically in the process of upgrading!

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Go through this guide: http://h10032.www1.hp.com/ctg/Manual/c05123465   PAGE  11 ,12

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Thank You,

GBL84

I am not an HP Employee

[Gregc1]

Thank you for the help, much appreciated 🙂

However, I  do have some additional questions.

I have been looking at photos of an open pavilion, but i do not seem to be able to locate the 128gb ssd. Is the ssd put in as a chip? would I be able to replace that ssd, with keeping the hdd? Or would I have to remove the CD-ROM and replace it with a 2.5" SSD?

Does the pavilion ab-004nm have any known issues? I am having a hard time finding any info of this exact model, perhaps it is a newly released model?

Thank you for all your help!

[reggiec1]

i  had a hp and sold it to  a pawn shop for bills last month. got a new one from electronic store its a hp. can i use my old hp's warranty? if so how

[The_Fossette]

I have brought your issue to the attention of an appropriate team within HP. 

They will likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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