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‎12-28-2016 06:33 AM

HP Recommended
Product: Pavilion dv6
Operating System: Microsoft Windows 10 (64-bit)

Webcam and microphone not working after windows 10 upgrade.  The internal webcam is "cyberlink".  The device manager says the webcam is working normally.  The driver is "cyberlink webcam virtual driver".

I have replaced the driver but no luck.

There is a message in the driver events that says "Device ROOT\MEDIA\0000 requires further installation".  What can i do next.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-28-2016 09:20 AM

HP Recommended

Problem fixed.  I pulled the shroud loose around the screen and pressed on the little plug next to the webcam.  It didn't look loose but i guess it was.  Camera works now.

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1 REPLY 1

‎12-28-2016 09:20 AM

HP Recommended

Problem fixed.  I pulled the shroud loose around the screen and pressed on the little plug next to the webcam.  It didn't look loose but i guess it was.  Camera works now.

Was this reply helpful? Yes No
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