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‎07-11-2016 05:13 PM

HP Recommended
Product: HP Notebook - 15-f211wm (touch
Operating System: Microsoft Windows 10 (32-bit)

2 days ago my laptop worked fine. Yesterday it took a very long time to boot abd once past the welcome screen windows didn't load. After about 20min it said windows was not responding and the program needed to close.

Today I was finally able to get it into diagnostic mode and got the following information.

 

Testing drive: 1

hard drive short DST check: failed

failure id: qbxw13-7st861-mfpwmf-60ra03

hard drive 1 - primary HDD bay*

component test: failed

 

It was bought 12/15. I had just run a full scan 3 days ago and everything was fine, and there are no viruses.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-12-2016 08:12 AM - edited ‎07-12-2016 08:13 AM

HP Recommended

Hi @CharityO,

 

Welcome to  HP Forums! I have read your post and wanted to help.

 

I understand that the laptop suddenly cannnot be booted up, and you got the error code "qbxw13-7st861-mfpwmf-60ra03" after hardware test.

 

It seems like that one of the hard drives needs to be replaced. Backup your personal files if possible. Contact HP phone support to arrange a repair since the laptop is still in the warranty.

 

Please use the following link http://www.hp.com/contacthp to create a case for your issue, and contact HP. If you live outside the US/Canada, please click the link http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html to get the contact information for your region.
 

Please let me know if this resolves the issue by marking this post as "Accept as Solution".  To simply say thanks, click the Thumbs up below!  🙂  If you require further assistance let me know and I will gladly do all I can to help. Thanks.
 

Regards,

 

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!

View solution in original post

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1 REPLY 1

‎07-12-2016 08:12 AM - edited ‎07-12-2016 08:13 AM

HP Recommended

Hi @CharityO,

 

Welcome to  HP Forums! I have read your post and wanted to help.

 

I understand that the laptop suddenly cannnot be booted up, and you got the error code "qbxw13-7st861-mfpwmf-60ra03" after hardware test.

 

It seems like that one of the hard drives needs to be replaced. Backup your personal files if possible. Contact HP phone support to arrange a repair since the laptop is still in the warranty.

 

Please use the following link http://www.hp.com/contacthp to create a case for your issue, and contact HP. If you live outside the US/Canada, please click the link http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html to get the contact information for your region.
 

Please let me know if this resolves the issue by marking this post as "Accept as Solution".  To simply say thanks, click the Thumbs up below!  🙂  If you require further assistance let me know and I will gladly do all I can to help. Thanks.
 

Regards,

 

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
Was this reply helpful? Yes No
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