backlight is HP omen is failing

[JSS4IT]

After BIOS upgrade my backlight is failing. The f5 button works, light on/of in the button but the backlight of the keeboard isn't working.  In the popup screen (F5 button) the setting is 100% .

I tryed installing the last bios update but with the same result. Keeboard driver is standaard  PS/2 driver

[DavidSMP · Accepted solution]

Hi @JSS4IT,

Thanks for stopping by the HP Support Forums! . It A very Good Day to you. Hope you are doing well.   I understand that you need assistance with backlight issues on your keyboard after a bios update. I’ll be delighted to assist you.

You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue.

Superb and efficient diagnosis to isolate the issue correctly. Kudos to you for that. It is a great privilege to share this platform with a tech-savvy person like you.

Please try to roll back the bios from this link and check if it works. It should do the trick for you.

Link for bios roll back: http://support.hp.com/us-en/document/c02693833

• Recovering the notebook BIOS using a key press combination- if this option does not do the trick, try with USB recovery media.
• Recovering the notebook BIOS using an external storage device.
• Please try both the options from this link if the first option does not work.
• Please check these links out also. It will be useful. 
   
• HP Notebook PCs - Using the HP OMEN Control software to customize the gaming keyboard on HP Omen 15-5000 Notebook PCs- http://support.hp.com/in-en/document/c04492013
• Link 2: a forum accepted solution from an expert: https://h30434.www3.hp.com/t5/Gaming-Notebooks/HP-Omen-Control-Software-reinstall/m-p/5216154

Hope this helps.  Let me know how this pans out. I genuinely hope the issue gets resolved without hassles and the unit works great.  🙂  Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead. 

[JSS4IT]

I've installed de newest bios again  en now the keyboard lights can set on/off again.

[DavidSMP]

Hi @JSS4IT,

Awesome Job.!:) I am really glad that the unit is working correctly now. It has been an absolute privilege to have worked with you and shared this platform with you. 🙂 I am really impressed by your troubleshooting skills and technical excellence. 🙂 I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

You take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂