• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-10-2017 12:58 PM

HP Recommended
Product: probook4430s
Operating System: Microsoft Windows 10 (64-bit)

hello i want base system drivers and unknow device

 

hardware ids:

 

PCI\VEN_197B&DEV_2393&SUBSYS_167E103C&REV_30
PCI\VEN_197B&DEV_2393&SUBSYS_167E103C
PCI\VEN_197B&DEV_2393&CC_088000
PCI\VEN_197B&DEV_2393&CC_0880

 

unknow device ids:

 

USB\VID_138A&PID_003C&REV_0086
USB\VID_138A&PID_003C

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-10-2017 01:08 PM

HP Recommended

@wasif19

 

Try these.

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5045464&swItemId=ob_173896_1&swEnvOid=415...

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5071172&swItemId=ob_125952_1&swEnvOid=415...

 

REO

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎02-10-2017 01:08 PM

HP Recommended

@wasif19

 

Try these.

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5045464&swItemId=ob_173896_1&swEnvOid=415...

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5071172&swItemId=ob_125952_1&swEnvOid=415...

 

REO

Was this reply helpful? Yes No

‎02-10-2017 01:12 PM - edited ‎02-10-2017 01:16 PM

HP Recommended

Hi

 

Try this driver for the base device

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_125952_1&swEnvOid=4158#

 

&

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5045464&swItemId=ob_173896_1&swEnvOid=415...

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

Was this reply helpful? Yes No

‎02-10-2017 01:54 PM

HP Recommended

thanks for your help i need one more driver. unknow driver

 hardware ids:

ACPI\VEN_HPQ&DEV_0004
ACPI\HPQ0004
*HPQ0004

Was this reply helpful? Yes No

‎02-10-2017 01:59 PM

HP Recommended

@wasif19

 

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

 

REO

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.