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‎04-28-2017 03:10 PM

HP Recommended
Product: HP ENVY Notebook m7-u109dx
Operating System: Microsoft Windows 10 (32-bit)

This is a really stupid question.  I was not sure were to post this.  I just purchased my HP ENVY Notebook m7-u109dx, and it indicates that the battery is not connected.  I read that you have to remove the back of the computer to check it.  I thought that invalidated your warrenty.

 

Sue

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-29-2017 06:28 AM

HP Recommended

See p. 28 of the Manual here:

 

Service Manual

 

No, you may remove the back cover for self-help without voiding the warranty as long as you don't damage anything. But seriously what can you do? The odds it came with a disconnected battery from the factory are pretty slim. Just be careful in there the cable is fragile and you can fry the system board mishandling the battery. Good luck. 

 

If this is "the Answer" please click "Accept as Solution" to help others find it. 

View solution in original post

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3 REPLIES 3

‎04-29-2017 06:28 AM

HP Recommended

See p. 28 of the Manual here:

 

Service Manual

 

No, you may remove the back cover for self-help without voiding the warranty as long as you don't damage anything. But seriously what can you do? The odds it came with a disconnected battery from the factory are pretty slim. Just be careful in there the cable is fragile and you can fry the system board mishandling the battery. Good luck. 

 

If this is "the Answer" please click "Accept as Solution" to help others find it. 

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‎04-29-2017 04:34 PM

HP Recommended

Thanks, I ended up just taking it back to Best Buy, since I just bought it yesterday.  They said that they had never had that problem before, but they are replacing it.

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‎04-29-2017 04:51 PM

HP Recommended

Excellent. That is the best outcome. I am sure the replacement will be fine. 

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