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‎02-28-2017 06:59 AM

HP Recommended
Product: pavilion g6
Operating System: Microsoft Windows 7 (64-bit)

Hi,

 

I have a boot problem.

when i do the Harddisktest it gives a failure:

u4G42K-5SU8HT-MFPV5F-60W303
with product id: A1Z63EA#ABH

 

I used UBUNTU to save files from my harddisk, so i can see the maps. 

Is it possible that it is stil broken?

 

regards, Patrick

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-28-2017 07:06 AM

HP Recommended
Hi,


It had failed. You need to replace hard drive with new one of similar form factor

2.5 inch SATA HDD

http://support.hp.com/ph-en/document/c03025707

Use recovery media to factory reset after replacement.

Your came with Windows 7 Home Premium 64 bit


Regards

Visruth

View solution in original post

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3 REPLIES 3

‎02-28-2017 07:06 AM

HP Recommended
Hi,


It had failed. You need to replace hard drive with new one of similar form factor

2.5 inch SATA HDD

http://support.hp.com/ph-en/document/c03025707

Use recovery media to factory reset after replacement.

Your came with Windows 7 Home Premium 64 bit


Regards

Visruth
Was this reply helpful? Yes No

‎02-28-2017 07:45 AM

HP Recommended

is it possibile to recover when you remove harddisk?

Was this reply helpful? Yes No

‎02-28-2017 07:59 AM

HP Recommended

You can use LiveCD to try to copy files:
https://help.ubuntu.com/community/LiveCD

Yes you can also take HDD out, connect to another PC using SATA to USB adapter. Then copy the files you need.

Was this reply helpful? Yes No
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