can't do heavy stuff while laptop is not charging (model: HP Pavilion 15-au009tx)

[Keshav0610]

by heavy stuff I mostly mean gaming...I sometimes like to play games (not the really heavy ones) but if I try doing that without pluging my charger in its impossible to run anything,

Even the games with low graphics settings lags if I haven't plugged in my charger.

I just want to know what's wrong with my laptop and how can it be fixed.

[DavidSMP · Accepted solution]

Good Day! Thank you for visiting the HP Forums! 🙂 I understand that you have issues while playing games with the charger unplugged on the notebook.  It will be a delight to assist you here. 🙂

Brilliant effort and superb diagnosis of the issue before posting. Kudos to you on that score. 🙂 I am amazed at your technical expertise. 🙂

We greatly value your relationship with HP. You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you.:)

First, uninstall the ACPI battery drivers from device manager:

Steps:

• Right-Click on start button> click device manager> expand  Batetries>then select all the drivers including the ACPI drivers and uninstall it one at a time. Then restart the computer.
• Update the bios, chipset and graphics drivers from this link: 
• http://support.hp.com/in-en/drivers/selfservice/HP-Pavilion-15-Notebook-PC-series/10862158/model/115...

Please change the power options to high-performance  from this link: http://support.hp.com/in-en/document/c04752217

Follow the option Working with Windows 10 power plans. This should do the trick for you.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.:)

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[Keshav0610]

Well.. I tried it but it's still not working.

[DavidSMP]

Hi @Keshav0610,

I read and reviewed the post comprehensively. Thanks for accepting this as a solution. Please try to play the game at a lower frame rate and check if that helps.

Otherwise, I request you to backup all your files and perform a complete system recovery to factory settings and check again.

If it still does not work, then there may be compatibility issues with some games that you play.

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the issue gets resolved and the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.  

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂