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‎03-27-2024 07:17 AM

HP Recommended

Hi all, I connect this:USB Hub HP Universal USB-C Multiport

or this HP USB-C G5 Essential Dock devices to my NTB. It is connected by USB C interface. When pluged-in it only charges battery and other devices: mouse, keybord etc. do not work. After unpluging the battery seems to be still charging until it get exhausted. 

Restarted couple of times in different combinations, USB HUB un/connected, USB devices un/connected. It behaves the same.

WIndows update 23H2, build 22631.3374

 

 

ACPI UCM-UCSI shows this error in device manager:

Microsoft-Windows-Kernel-PnP
   [ Guid]{9c205a39-1250-487d-abd7-e831c6290539}
  
 EventID411
  
 Version0
  
 Level2
  
 Task0
  
 Opcode0
  
 Keywords0x4000000000000000
  
-TimeCreated
   [ SystemTime]2024-03-26T12:03:06.0657071Z
  
 EventRecordID1261
  
 Correlation
  
-Execution
   [ ProcessID]4
   [ ThreadID]524
  
 ChannelMicrosoft-Windows-Kernel-PnP/Configuration
  
 Computer 
  
-Security
   [ UserID] 
-EventData
  DeviceInstanceIdACPI\USBC000\1
  DriverNameUcmUcsiAcpiClient.inf
  ClassGuid{e6f1aa1c-7f3b-4473-b2e8-c97d8ac71d53}
  ServiceNameUcmUcsiAcpiClient
  LowerFilters 
  UpperFilters 
  Problem0x0
  Status0xc00000e5

 

Any ideas would be welcomed.

Best regards 

Lukas

 

 

 

Category:
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2 REPLIES 2

‎03-27-2024 12:48 PM

HP Recommended

 

It would have helped a great deal if you had taken a moment and identified your HP laptop.

 

 

This is the minimum compatibility requirement for both dock devices

If your laptop does not meet the minimum requirements it will not be compatible

HP Universal USB-C Multiport Hub (50H98AA)

Compatible with PCs with available USB Type-C® port integrate with USB Power Delivery and DisplayPort

 

HP USB Type-C Essential dock for business

For HP laptop compatibility, visit here:https://pcb.inc.hp.com/webapp/#!/us-en

USB Type-C®️ (USB Power Delivery, Alt Mode DisplayPort™)

 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎03-28-2024 01:34 AM

HP Recommended

HP ProBook 455 G8 meets the requirements of the HUB devices.

 

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