high early failure rate Toshiba HD

[Dave_Comp-Doc]

I'm in the PC support business. I have had an exceptional number of early failures ( but weeks out of warranty) of Toshiba 2.5" laptop drives in ENVY and Pavilion model laptops. Is there a way to specify Western Digital drives  when assisting customers with ordering HP laptops?

[Kalt]

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@Dave_Comp-Doc wrote:

I'm in the PC support business. I have had an exceptional number of early failures ( but weeks out of warranty) of Toshiba 2.5" laptop drives in ENVY and Pavilion model laptops. Is there a way to specify Western Digital drives  when assisting customers with ordering HP laptops?

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Unfortunately, part manufacturers vary and are not selectable when ordering a notebook.

[LadislavM]

No, it is not possible. In case one of the suppliers shows higher failure rate, HP will stop using it in production.  

[Dave_Comp-Doc]

If it takes discovery by HP to stop use of a component, and these failures are just weeks out of warranty, how would HP find out about the early failures? This has been going on for a long time! Both Toshiba and Hitachi drives before that, service life a little over one year

[Dave_Comp-Doc]

I'm new to this forum, just posted a response to a person that responded to my question, not sure that I di it properly  in order to reach that responder...

[Kalt]

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@Dave_Comp-Doc wrote:

If it takes discovery by HP to stop use of a component, and these failures are just weeks out of warranty, how would HP find out about the early failures? This has been going on for a long time! Both Toshiba and Hitachi drives before that, service life a little over one year

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There are users with extended warranties, out-of-warranty customers, and authorized service partners who still contact HP and provide HP with information regarding failures past the first year.  

Hard drive failures would be difficult to track as there are environmental factors involved in premature failure (ie: shock damage) which is why hard drive replacement is the most common repair on notebooks.

[Dave_Comp-Doc]

If that is the case, is there a place or method by which this early failure could be reported to HP? In my instance, I have experience dating since 1981 to today, have serviced thousands, am qualified to provide useful input, and I am encountering frequent early failures with the Toshiba notebook drives. One would think it useful for HP to hear about that...

[LadislavM · Accepted solution]

Hi, thanks for your information. As Kant mentioned, the Authorised Service providers and the Original service providers do inform HP about abnormal failures. I am an HP employee, and I have passed your concerns to quality management team who is in charge of consumer notebooks.

HP usually supports notebooks a few  years after the end of production and tracks their quality perfomance.